Got questions about our products? This page answers the most frequent wool yarn FAQs
Ordering
Please take your time to ensure your delivery address is correct before placing your order. If you spot an error, contact us as soon as possible. We can update the address as long as the order hasn’t been processed by our warehouse yet.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
If the warehouse hasn’t started picking your order yet, we may still be able to add to it. Please get in touch with us as soon as possible via our contact page, and we’ll do our best to help.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and UnionPay.
You can also pay using online wallets like PayPal, Apple Pay, Google Pay & Shop Pay.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
If we are out of stock of an item you’re interested in, please contact us using the information on the contact us page. We will be happy to let you know if and when the product is expected to be back in stock.
If you have a preferred dye lot but are happy to accept an alternative if it’s unavailable, please let us know by using the order notes box on the cart page. However, if you require a specific dye lot and would only like to proceed with the order if it’s available, we’re happy to check for you. In this case, please contact us before placing your order so we can confirm availability.
Shipping
We currently ship to a wide range of countries, including the United States, Canada, Australia, and the UK. To see the full list of destinations we deliver to, please visit our Delivery Information page.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
We aim to dispatch your order the same or next working day. Our standard dispatch time in China is usually 2-4 working days. Once your order has been dispatched, you will receive a dispatch email with tracking information. If you have chosen a tracked courier, we aim to dispatch your order within 1-2 working days.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
Yes, all orders are sent via a tracked service unless you’re ordering letter items like patterns, needles, or hooks. These items are not sent via a tracked service.
If your order has not arrived within the normal timescale, please wait an additional 24-48 hours as delivery times can sometimes vary in peak times. If your order has still not arrived, please get in touch via the contact us page.
Yes, we always appreciate feedback from our customers. We would love to hear how we did and whether we lived up to your expectations. Your feedback is important to us as it helps us continue to provide the great service that you know and love. To review us simply visit our TrustPilot or Google Reviews page.
If you would like to review a particular product you can do so by going to the product page, scrolling down to “reviews” and then clicking “write a review”.
Returns and Refunds
We are happy to replace or refund any item should you wish. However, you will be responsible for the return postage, and the product must be in new and unused condition. Please visit our returns page here for more information.
Please note that we will only be able to refund the cost of the product and will not be able to refund the original postage cost to you.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Refunds are processed within 7 days of us receiving your returned item(s). Please note that the time it takes for the refund to appear in your account may vary depending on your bank.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo.
