Contact Information

Last updated: August 29, 2026

If you have a question about Kathwool, an existing order, shipping, returns, wholesale inquiries, or our privacy practices, please contact us using the information below.

Business Information

Trade name: Kathwool

Legal business name: StarSpace International LIMITED

Email: support@kathwool.com

Telephone: +86 185 0844 9144

Business address:
Unit 15, 11/F, China United Plaza
1008 Tai Nan West Street
Lai Chi Kok, Kowloon
Hong Kong SAR

Customer Support

When contacting us about an order, include your order number and the email address used at checkout. We aim to respond within 1–2 business days, Monday through Friday, excluding public holidays.

Returns

The business address above is not an automatic return address. Do not send a return to this address or to the address printed on the original parcel without prior authorization.

To request a return, contact support@kathwool.com and follow our Return & Refund Policy. After the return is approved, we will provide the applicable return address and instructions.

Privacy Requests

To ask a question about personal information or exercise an applicable privacy right, email support@kathwool.com with the subject line “Privacy Request.” Please review our Privacy Policy for more information.